Get Ticket

Time	Status	User Agent
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Key	Subkey	Type	Description
id		string	Unique identifier of the ticket. It is a universally unique identifier (UUID).
title		string	Short, descriptive title of the ticket.
description		string	Detailed description of the issue reported in the ticket.
status		string	Current status of the ticket: "open", "resolved".
created_at		string	Date and time when the ticket was created in ISO 8601 format (e.g., "2024-07-24T18:19:52Z").
device_id		string	Unique identifier of the device associated with the ticket. It is a universally unique identifier (UUID).
user_name		string	Name of the user who created the ticket.
user_email		string	Email address of the user who created the ticket.
comments		array	An array of comment objects associated with the ticket.
	id	integer	Unique identifier of the comment.
	text	string	Content of the comment.
	created_at	string	Date and time when the comment was created in ISO 8601 format (e.g., "2024-07-24T18:20:23.687Z").
	system	boolean	Indicates whether the comment was generated by the system (true) or a user (false). E.g. of a system message: "Status changed to resolved"
	user	string	Name of the user who posted the comment.
	owner	string	Name of the organization or user associated with the comment.
	owner_type	string	Type of the owner. Possible values include "organization", "user".