Guides

Retrieve data about a ticket.

Authorization

This endpoint requires Authorization.

Response

KeySubkeyTypeDescription
idstringUnique identifier of the ticket. It is a universally unique identifier (UUID).
titlestringShort, descriptive title of the ticket.
descriptionstringDetailed description of the issue reported in the ticket.
statusstringCurrent status of the ticket: "open", "resolved".
created_atstringDate and time when the ticket was created in ISO 8601 format (e.g., "2024-07-24T18:19:52Z").
device_idstringUnique identifier of the device associated with the ticket. It is a universally unique identifier (UUID).
user_namestringName of the user who created the ticket.
user_emailstringEmail address of the user who created the ticket.
commentsarrayAn array of comment objects associated with the ticket.
idintegerUnique identifier of the comment.
textstringContent of the comment.
created_atstringDate and time when the comment was created in ISO 8601 format (e.g., "2024-07-24T18:20:23.687Z").
systembooleanIndicates whether the comment was generated by the system (true) or a user (false). E.g. of a system message: "Status changed to resolved"
userstringName of the user who posted the comment.
ownerstringName of the organization or user associated with the comment.
owner_typestringType of the owner. Possible values include "organization", "user".
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