get https://hub.xyte.io/core/v1/organization/tickets/
Retrieve data about a ticket.
Authorization
This endpoint requires Authorization.
Response
| Key | Subkey | Type | Description |
|---|---|---|---|
| id | string | Unique identifier of the ticket. It is a universally unique identifier (UUID). | |
| title | string | Short, descriptive title of the ticket. | |
| description | string | Detailed description of the issue reported in the ticket. | |
| status | string | Current status of the ticket: "open", "resolved". | |
| created_at | string | Date and time when the ticket was created in ISO 8601 format (e.g., "2024-07-24T18:19:52Z"). | |
| device_id | string | Unique identifier of the device associated with the ticket. It is a universally unique identifier (UUID). | |
| user_name | string | Name of the user who created the ticket. | |
| user_email | string | Email address of the user who created the ticket. | |
| comments | array | An array of comment objects associated with the ticket. | |
| id | integer | Unique identifier of the comment. | |
| text | string | Content of the comment. | |
| created_at | string | Date and time when the comment was created in ISO 8601 format (e.g., "2024-07-24T18:20:23.687Z"). | |
| system | boolean | Indicates whether the comment was generated by the system (true) or a user (false). E.g. of a system message: "Status changed to resolved" | |
| user | string | Name of the user who posted the comment. | |
| owner | string | Name of the organization or user associated with the comment. | |
| owner_type | string | Type of the owner. Possible values include "organization", "user". |