Resolve Ticket

This endpoint is used to mark a specific ticket as resolved within the organization.


  • Method: POST
  • URL:{{ticket_id}}/resolved
  • Path Parameters:
    • ticket_id (string, required): The unique identifier of the ticket to be resolved.

Request Body

The request body should contain the following parameters:

  • resolution_note (string, required): A note describing the resolution of the ticket.


The response will be a JSON object following the schema below:

  "status": "string",
  "message": "string"

  • status (string): The status of the resolution operation.
  • message (string): A message indicating the outcome of the resolution operation.
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